Privacy Policy
Information Given by Callers
A caller may provide a name, phone number, property location and details about water damage. The caller chooses what to share during the conversation. Details may include the type of AC unit, the rooms affected and whether water is still present. A caller should avoid disclosing sensitive account information that is unrelated to the service need.
How Information Is Used
Call information is used to discuss the reported water damage and arrange contact with a service provider. It may also be used to respond to a later question about the call. Contact details help a provider discuss the property and the reported damage. Records may also help resolve a question about what information was given.
Service Providers
Information relevant to the reported loss may be shared with an independent water damage provider so that the provider can discuss the work. Providers may have their own privacy practices. Only details related to the service need should be passed along. A provider may collect additional information directly from the customer under its own practices.
Website Data
Basic technical data, such as browser type and page visits, may be recorded to maintain and improve the website. Such records do not establish the condition of any property. Technical records may include approximate location, device information and visit time. The website may use these records to understand performance and security issues.
Data Retention
Information may be kept as needed for service communication, business records and legal obligations. Retention periods depend on the type of record and applicable requirements. Information that is no longer needed may be deleted or deidentified when practical. Legal duties or recordkeeping needs can require longer retention.
Security
Reasonable measures are used to protect information. No internet or telephone system can promise absolute security. Access to stored information is limited according to business need. A caller should keep personal records secure as well.
Privacy Questions
Call (888) 926-4485 to raise a privacy question or ask about information shared during a service call. A privacy question can identify the date and approximate time of the call to help locate the relevant record. Any response depends on the information retained.